Should you wish to return any item to us you must email email@example.com requesting a returns reference number and returns slip. Any orders returned without a reference number and returns slip will be rejected by the warehouse team.
Any damages or shortages must be reported to us within 48 hours of signing for your delivery, we will not accept responsibility for any missing or damaged products after this time.
Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately.
Please note that we are unable to accept adhesives or levellers as returns as these items need to be stored in speicifc conditions and temperatures, therefore are exempt from returns policy.
Our returns policy lasts for 30 days from the date of
purchase. If 30 days have passed since your purchase we are unable to offer you
a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that for all returns there is a mandatory 20% warehouse re-stocking charge applied to your refund plus the original postage charge which has been absorbed within the total order price.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may
be granted: (if applicable)
- Any item returned that is not in its original condition,
is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase
While every effort will be made to meet shoppers demands,
cancellations or variations may be necessary as a result of Acts of God, War,
Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond
our control. If the product is returned in the condition it was supplied with
any tags or stickers intact then a full refund or exchange will be provided. No
refund or no exchange if the product has a tag or sticker that has been removed.
We will refund or exchange if the item is defective. The unwanted products must
be returned by recorded delivery first class to our standard address. As long
as the products have not reached their destination, they remain your entire
responsibility. In case of a defective product, the cost of returning the
product would be refunded.
Unless the goods supplied are found to be faulty by an
independent assessor we will not cover the cost of replacing previously
installed floor coverings or any other consequential losses.
Returns and refunds can take up to 14 days to process from
receipt of goods.
Sale items (if
Only regular priced items may be refunded, sale items cannot
We only replace items if they are defective or damaged. If
you need to exchange it for the same item, send us an email at
firstname.lastname@example.org and we will instruct you as to how to make the exchange.
To return your product your product you must email email@example.com requesting a returns slip and reference number. Any returns received without this information will be rejected by the warehouse.
You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non-refundable.
You must also email firstname.lastname@example.org
with your tracking number for the returns package.
If you are shipping an item back to us you should consider
using a tracked shipping service or purchasing shipping insurance. We do not take
responsibility for 3rd party returns therefore it is important that the package
is insured for loss or damage.